Customer reviews

The part exchange process is confusing to say the least. The item was at your refurbisher and you kept sending mail saying I should send it back. Perhaps your team should report on receiving the product. By that communication you convinced me the return was lost and you wasted my time and that of your customer service team.

I have this Google Pixel 9 Pro XL phone already, using it daily and it was a good buy! Can really recommend. 😀

this was great, refurbished really well and not had it on change since it arrived (8 days ago) and it still has like 20% delivery was fast and hassle free, lots of updates, never had a back market issue with the 3 things I've bought

delivered within 2 days with no hassle at all. product is in great condition. I love backmarket and will be buying more stuff from this site

Very happy, phone look good as new. Gift for my wife, she couldn't differentiate it from brand new. Battery life excellence. 40% after long day use.

Bought a refurbished Samsung Galaxy S21 as my daughter's birthday present. It was exactly as ordered. Good condition, worked well, battery held charge properly. Very pleased, would use again.

Initially I was sceptical about getting an excellent phone; but upon receiving the phone and examining it, I asked myself whether the phone is really refurbished because it’s more than excellent; very brand new without scratch whatsoever. If you want quality at an extremely affordable price then you can’t go wrong with Back Market.

Excellent quality. I knew it was excellent from the listing but was expecting a few scuffs here and there, or a couple of scratches. Nope. Immaculate, as new. I'm loving it.

bought in excellent condition and the only thing which gives away its not new is a broken seal on the packaging, the battery life is as advertised even after so many years since the watch was released, the charger and strap are brand new i think and genuine Samsung. Overall, I am very happy with backmarket and the product