Customer reviews

Bought iPhone 12 picked one listed as excellent condition. When it arrived there was a small scratch on corner of front screen but was otherwise in very good condition. Was a bit worried about buying a reconditioned phone but it is in good working order and battery health is also very good. Delivery was very quick and the phone was nice and clean. Would recommend this website.

Arrived on time as described ref condition. However refurbished parts ( screen) were not genuine and the battery is a-bit lacking for someone who has a handful of apps at most, rarely streams and has a screen time less than 15 mins a day. Would recommend for clarity of purchase , price if in a rush , and communication.

We ordered 2 mobile iPhone 14s in good condition. The price was competitive. The delivery took longer than expected which was why we haven’t given super smiley face. The phones are perfect and just as described. NB you don’t get a charging cable/plug/earphones just so you know. Not a problem for us but just a heads up. The site is easy to use and it was recommended by a friend.

Brilliant refurbished phone looks like new , great value and excellent service from Backmarket and really quick delivery, thanks guys !

Easy to find a phone I wanted very quick delivery very impressed. This is my second phone from backmarket and would highly recommend to anyone,plus I'm helping save the environment. Down side the new phone cable took 7hrs to charge .

Delivery was fairly slow although admittedly there was a bank holiday in the wait. The phone itself is fine except that the side switch - the one that blacks out the screen when you've finished what you're doing - is unresponsive. It will work but only after pressing it from various angles for a while.

The phone appears to look and be working well, but we were not made aware that it is fitted with both a non-apple battery and display. Hopefully, this will not prevent it continuing to work correctly.

Very good, the screen of the phone looks almost flawless despite one minor tiny scratch that is almost neglibible. However, there are many and a lot of scratches and marks on the sides and back of the phone - extremely visible all the time from almost all angles and distances, such that it needs a case on it most of the time, and the speed of the phone can be rarely sluggish. However, I did buy it in a fair condition, so overall I am very pleased with its quality and definitely do not have any regrets in buying it. Plus, customer service were extremely quick and friendly with replies; one of, if not the best, customer service I have seen so far.

The quality of the phone is good, what little wear and tear there is for a "good" rating isn't even noticeable. My only gripe is the battery. Yes it has 81% health but it doesn't last the day. Despite this, I feel it's good value foe the price, certainly compared to new.