Customer reviews

3,299 verified reviews in the last 24 months.

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  • D

    Deborah S.

    Purchased on the 2 June 2025

    Verified purchase

    Bought a refurbished iPhone 14 with a new battery. Phone works exactly as expected, is in really good condition, and was delivered quickly. Extras sent that were not ordered, eg a phone case. Great experience, would recommend

    Item

    iPhone 14 128GB - Blue - Unlocked

    Condition

    Excellent

    Reviewed in United Kingdom on 15 June 2025

  • M

    Mohammad fathur R.

    Purchased on the 18 February 2025

    Verified purchase

    GREATTTTT, OMG, I just choose good condition but Iphone 13 came so excellent 👍👍👍, no crack no slighty, and suprising me in 100% Battery Heath, I can't imagine before, for the shop I over the moon about your service, Good luck team!!!

    Item

    iPhone 13 128GB - Starlight - Unlocked

    Condition

    Good

    Reviewed in United Kingdom on 20 February 2025

  • W

    Wayne P.

    Purchased on the 14 April 2025

    Verified purchase

    omg.. I received my phone today and wow, firstly it was packed well, and secure. secondly it came with a free case. ( winner ) thirdly the phone is in immaculate condition, not a single mark on it, it works perfectly. I am absolutely buzzing, the price was good 👍. more people should shop here for there devices.... why are you not.

    Item

    Galaxy S22 5G 128GB - Green - Unlocked

    Condition

    Excellent

    Reviewed in United Kingdom on 16 April 2025

  • G

    Gugu martha G.

    Purchased on the 12 March 2025

    Verified purchase

    I got phone for my daughters upcoming 16th Birthday. I can honestly say the phone looks brand new, no scratches plus I got a protective case which I was not expecting. This was my first purchase after seeing ads online and wont be my last. I must admit I was a little skeptical with buying tech online but all that went away once I received the phone and was very impressed with the quality. I shall definitely recommend anyone to come purchase especially when on a budget its really worth it.

    Item

    Galaxy S22 5G 128GB - Black - Unlocked

    Condition

    Excellent

    Reviewed in United Kingdom on 13 March 2025

  • E

    Eric L.

    Purchased on the 2 July 2025

    Verified purchase

    Buying on Backmarket was very straightforward. My iphone13 arrived looking like a brand new phone rather than a refurbished device. Superb service and very speedy delivery. Why buy new when you can get a “like new” refurbished one for less than a quarter of the price? A no brainer in my opinion!

    Item

    iPhone 13 mini 128GB - Midnight - Unlocked

    Condition

    Excellent

    Reviewed in United Kingdom on 13 July 2025

  • M

    Michael H.

    Purchased on the 5 July 2025

    Verified purchase

    This is the fourth device I’ve ordered from Back Market, as I’ve been helping members of my family to upgrade unsupported devices. I’ve received great service and quality devices every time. In this instance, the device was immaculate condition, pre-fitted with a screen protector and came with a case and lightning-USB cable and SIM tray tool. Everything needed to start using it straight out of the protective box. The refurbishing company really did a fantastic job :-) The recipient of the device is really pleased with it and I’m happy to help them, while supporting the mission to reduce e-waste.

    Item

    iPhone 14 128GB - Starlight - Unlocked

    Condition

    Excellent

    Reviewed in United Kingdom on 26 July 2025

  • K

    Kimberley R.

    Purchased on the 17 June 2025

    Verified purchase

    First time using this company. Will certainly be a returning customer besides recommending them to others. Phone is in excellent condition and performs perfectly. Highly recommend purchasing refurbished tech. Every small sustainable purchase helps.

    Item

    iPhone 12 128GB - Blue - Unlocked

    Condition

    Excellent

    Reviewed in United Kingdom on 2 July 2025

  • K

    Klavs T.

    Purchased on the 31 May 2025

    Verified purchase

    1st time buying refurbished tech, and I’m not disappointed at all. Battery health 95%, not a single scratch on either side of the iPhone. Came with basic transparent case. Enough until you find your own one. Really happy with overall experience 👍🏼

    Item

    iPhone 13 mini 128GB - Midnight - Unlocked

    Condition

    Excellent

    Reviewed in United Kingdom on 15 June 2025

  • C

    Catherine C.

    Purchased on the 3 June 2025

    Verified purchase

    Arrived in excellent condition, looked brand new. Fast delivery, came with a protective case and charging cable. 87% battery as I didn’t pay for new battery. Overall I’m really happy to have bought refurbished; better for the planet and better for my pocket!

    Item

    iPhone 14 128GB - Yellow - Unlocked

    Condition

    Excellent

    Reviewed in United Kingdom on 15 June 2025

  • P

    Peter W.

    Purchased on the 13 December 2024

    Verified purchase

    Reconditioned iPhone 12/128GB - Black - Unlocked + protective case ordered as a Christmas present, therefore, not yet in use. However, the items arrived ahead of schedule and were expertly packed for shipment. The iPhone was In immaculate condition with handy aide memoir providing information about transferring data from old phone to new and included a USB-C charging cable. Thank you for a quality used product at a very competitive price. Although not yet in use and time will tell this product could easily pass for brand new.

    Item

    iPhone 12 128GB - Black - Unlocked

    Condition

    Premium

    Reviewed in United Kingdom on 17 December 2024