Customer reviews

121 verified reviews in the last 24 months.

Filter by stars

  • 100%
  • 0%
  • 0%
  • 0%
  • 0%

  • S

    Simon P.

    Purchased on the 12 July 2025

    Verified purchase

    The phone was in perfect 'like new' condition and I'm happy with it. However, debatable if sufficient value for money bearing in mind it's a grey import from the UAE, lacks Samsung Pay functionality, lacks the longer UK guarantee and can't be guaranteed to be waterproof. Also, same and other suppliers offering the same 'new' grey importson their websites up to £50 cheaper than 'refurbished' on Backmarket. Good price given for trade in though.

    Item

    Galaxy A56 128GB - Grey - Unlocked

    Condition

    Excellent

    Reviewed in United Kingdom on 30 July 2025

  • S

    Sophie M.

    Purchased on the 21 May 2025

    Verified purchase

    My son smashed the screen of our 6 year old ipad and it was going to cost £100+ to get it fixed, not really worth it gien the age of the tablet. It is great to be able to get an already refurbished but much better spec'ed tablet for a similar price. Ordering and delivery is great. I would however like to have a comparison chart or more details of each item so you can really compare the different models you have chosen - hence 4 not 5 stars.

    Item

    iPad Pro 10.5" (2017) 1st gen 256 GB - Wi-Fi + 4G - Space Gray

    Condition

    Fair

    Reviewed in United Kingdom on 3 June 2025

  • P

    Peter G.

    Purchased on the 7 June 2025

    Verified purchase

    Well where do I start. A friend had recommended Back Market to me so I bought my new iPad pro 2018 3rd generation. Absolutely brilliant. Not a mark on it. I use it purely for playing music from. It’s absolutely brilliant. Thank you.

    Item

    iPad Pro 12.9" (2018) 3rd gen 64 GB - Wi-Fi + 4G - Space Gray

    Condition

    Excellent

    Reviewed in United Kingdom on 29 June 2025

  • A

    April P.

    Purchased on the 29 April 2025

    Verified purchase

    such a great experience with back market, ordered an ipad, came the next day perfectly packed with a screen protector on aswell, have had my ipad a couple weeks now and couldn’t be happier it’s exactly as described and have had no problems with it in so impressed!

    Item

    iPad 10.2" (2021) 9th gen 64 GB - Wi-Fi - Silver

    Condition

    Good

    Reviewed in United Kingdom on 12 May 2025

  • P

    Patricia S.

    Purchased on the 24 January 2025

    Verified purchase

    My second purchase from Back Market & I'm really pleased with this latest Smart phone, Google Pixel 7A. It certainly looks like new. I Have had a screen protector put on & he did say it had a couple of scratches. I couldn't see any! I haven't long started to use it so getting used to navigating it's function, my previous phone being a Samsung. I'm sure I'll be fine!

    Item

    Google Pixel 7a 128GB - Blue - Unlocked

    Condition

    Excellent

    Reviewed in United Kingdom on 12 February 2025

  • M

    Marie D.

    Purchased on the 23 January 2025

    Verified purchase

    Second time buying from backmarket and second time being absolutely delighted. Quick delivery, iPad purchased as excellent condition and it truly looks brand new. Will definitely buy from here again and have recommended to everyone

    Item

    iPad 10.2" (2021) 9th gen 64 GB - Wi-Fi - Space Gray

    Condition

    Excellent

    Reviewed in United Kingdom on 12 February 2025

  • A

    Allan M.

    Purchased on the 19 January 2025

    Verified purchase

    Excellent buy. The iPad was delivered quickly and it looks brand new. It even had a screen protector installed. The supplied charging cable was very thin and didn’t work but as I already had others it wasn’t an issue.

    Item

    iPad 10.2" (2021) 9th gen 64 GB - Wi-Fi - Space Gray

    Condition

    Excellent

    Reviewed in United Kingdom on 2 February 2025

  • R

    Rory O.

    Purchased on the 15 December 2024

    Verified purchase

    Ipad arrived on time, it works and no scratches or anything to suggest it is second hand. Really pleased! However, the product was supposed to come with a charger. I messaged the customer services email and they quickly responded with a credit to purchase one. The cable is available in their online shop but the adapter is not. If they were both available and within the credit amount, I would ignored the slip-up. Here's hoping something will become available soon! :)

    Item

    iPad 10.2" (2020) 8th gen 32 GB - Wi-Fi - Silver

    Condition

    Good

    Reviewed in United Kingdom on 29 December 2024

  • E

    Ellen E.

    Purchased on the 29 June 2025

    Verified purchase

    I am very pleased with my experience on Back Market and would definitely recommend to others. They have kept me informed throughout the whole process. They respond to emails etc quickly The phone was as new when it arrived.

    Item

    Galaxy S22+ 5G 128GB - White - Unlocked

    Condition

    Excellent

    Reviewed in United Kingdom on 13 July 2025

  • C

    Cynthia C.

    Purchased on the 22 June 2025

    Verified purchase

    My friend recommended this company to me when I recently needed to upgrade my phone. The transaction was straightforward and delivery was within a couple of days, with excellent tracking and notifications throughout. I'm delighted with my purchase. Thank you

    Item

    Galaxy S22 5G 128GB - Black - Unlocked

    Condition

    Excellent

    Reviewed in United Kingdom on 6 July 2025