Customer reviews

Overall rating

73 verified reviews

Rating details

  • Overall performance

    4.3/5

  • Appearance

    4.6/5

  • Accessories

    4.5/5

  • Battery

    4.1/5

  • Lens & Camera

    4.5/5

  • Packaging

    4.6/5

  • Shipping

    4.5/5

Reviews

  • Jason T.

    Verified

    Reviewed 21/11/2024, Ireland.

    Item arrived as per description in excellent working order and condition

    Condition

    Excellent

    Purchased

    29/10/2024

  • Caroline P.

    Verified

    Reviewed 17/04/2024, France.

    The battery is 100% and the phone is just as I wanted it, with just one small scratch - it really is as good as new! There are a few faults though: Sometimes the photo or video mode freezes, I have to close the module and come back to it to take a photo. And sometimes when I'm wearing my headphones, the sound suddenly stops. But I don't know if it's because of the iPhone headphone connector or because of the phone. Another flaw, but I think it's the fault of the Apple brand rather than the reconditioning: you can't unlock the phone with your fingerprint. I don't want to use facial recognition, which means I have to enter my password every time I open my phone. It's very restrictive. It's a shame they haven't kept this feature.

    Translated from French


    Condition

    Excellent

    Purchased

    03/04/2024

  • Maite B.

    Verified

    Reviewed 02/05/2024, Spain.

    We were a little wary of buying refurbished but the truth is that the phone is as good as new and works perfectly.

    Translated from Spanish


    Condition

    Excellent

    Purchased

    27/03/2024

  • Claire P.

    Verified

    Reviewed 14/04/2024, France.

    I had a bad experience with black market 4 years ago when the phone I ordered never arrived. Today I can say that the customer experience is TOP! The phone I ordered was perfect! Thank you so much!

    Translated from French


    Condition

    Excellent

    Purchased

    02/04/2024

  • Juan C.

    Verified

    Reviewed 14/04/2024, Spain.

    I bought the phone in "excellent" condition and it arrived flawless .... without a scratch...like new. The battery condition was 88%. The seller was "Hongkong Newmax Trading Co., Limited". I will definitely repeat when I want to renew the phone.

    Translated from Spanish


    Condition

    Excellent

    Purchased

    30/03/2024

  • Antonio javier V.

    Verified

    Reviewed 11/04/2024, Spain.

    Satisfied with the purchase. Taking out the magnifying glass, only slight loss of colour on the edges of the lens, as if it was resting on the table (excellent condition at the time of purchase), otherwise, as good as new and with 100% battery. I am happy and recommend the purchase if you see a difference with the price of the new product.

    Translated from Spanish


    Condition

    Excellent

    Purchased

    02/04/2024

  • Jose luis M.

    Verified

    Reviewed 20/05/2024, Spain.

    the Ipad is impeccable and although it is not the original box (the one from Apple) it is practically the same box, inside and out, with its cable and charger brand new. MAGNIFICENT!!!

    Translated from Spanish


    Condition

    Excellent

    Purchased

    27/04/2024

  • Carlos L.

    Verified

    Reviewed 24/04/2024, Spain.

    The delivery was fast and in a few days I had the phone at home. Unica pega la duración de la batería, que para tener el 100% de salud dura 5h (esto ya no se si es del modelo o de mi móvil en concreto).

    Translated from Spanish


    Condition

    Excellent

    Purchased

    07/04/2024

  • Pauline A.

    Verified

    Reviewed 10/07/2024, France.

    After ordering a refurbished iPhone 12 mini in mid-May. I received a phone whose screen bugs (screen blocked, forced to reboot) whose keyboard keys do not work properly and whose battery lasts 10 hours max. In short, I got Backmarket's after-sales service to send the item back and get a refund. This has been dragging on for 2 months now. I will never order from you again. I don't even understand why your box is still standing.

    Translated from French


    Condition

    Fair

    Purchased

    12/05/2024

  • Karlos patricio G.

    Verified

    Reviewed 06/06/2024, Spain.

    After a month of use, I have to say that the battery does strange things, such as when I'm charging it and I charge it from less than 30% starts to drop in seconds to stay at 1% for no reason.and the coverage is very hard to catch it and it is rare that where I live happens that.buy it to Ecomobile.

    Translated from Spanish


    Condition

    Excellent

    Purchased

    03/06/2024