Customer reviews

67 verified reviews in the last 24 months.

Filter by stars

  • 100%
  • 0%
  • 0%
  • 0%
  • 0%

  • J

    James G.

    Purchased on the 27 February 2025

    Verified purchase

    Ordered Flip Phone for Grandson Birthday so obviously wanted it to look new - It's Amazing not a mark on it holds a charge very well Delivered on time in a nice presentation box his Birthday not until 26 March so hasn't been used yet will update when he has it.

    Item

    Galaxy Z Flip4 128GB - Grey - Unlocked

    Condition

    Excellent

    Reviewed in United Kingdom on 13 March 2025

  • B

    Barbara S.

    Purchased on the 10 June 2025

    Verified purchase

    At first is was not sure if I will get the best but trust me I love it even more than my stolen brand new iPhone 15 promax. The camera quality is a top notch .Will definitely buy again from back market.

    Item

    iPhone 12 Pro Max 512GB - Graphite - Unlocked

    Condition

    Excellent

    Reviewed in United Kingdom on 25 July 2025

  • A

    Ashter N.

    Purchased on the 29 May 2025

    Verified purchase

    Overall, it is pretty decent. Given that I opted for a device in "good condition," I wasn’t expecting perfection, but I’m pleased with its general performance. The phone works well for the most part, apps run smoothly, the battery life is reasonable, and the overall functionality is as expected. However, I’ve noticed one issue: the microphone doesn’t seem to work when making calls on speaker. I can hear the other person clearly, which suggests the speaker functions properly, but they can’t hear me unless I switch off the speakerphone. It’s inconvenient when I need to be hands-free during calls. Apart from that, everything else runs without problems.

    Item

    iPhone 14 128GB - Blue - Unlocked

    Condition

    Good

    Reviewed in United Kingdom on 16 June 2025

  • P

    Philip B.

    Purchased on the 14 May 2025

    Verified purchase

    Really pleased with the phone, massive improvement on my old P30 lite. It was delivered promptly and appeared to be a brand new phone!!, not a mark on it. The camera is amazing and takes brilliant photos with telephoto lens, also love the curved screen.

    Item

    Huawei P30 Pro 256GB - Blue - Unlocked

    Condition

    Excellent

    Reviewed in United Kingdom on 26 May 2025

  • S

    Stephanie R.

    Purchased on the 23 February 2025

    Verified purchase

    Great phone in excellent condition. This is the 3rd item purchased from Back Market and am extremely pleased with my phone. My phone came in an original box, had great battery health and was a Fantastic price - would highly recommend Back Market

    Item

    Galaxy A35 128GB - Blue - Unlocked

    Condition

    Excellent

    Reviewed in United Kingdom on 9 March 2025

  • W

    Will H.

    Purchased on the 6 October 2024

    Verified purchase

    It's all working fine. One weird thing was that the back was not stuck on properly and would fall off. The glue used to stick the back on was not dry and was visible when the back fell off. This has not been too much of a problem because I keep the phone in a case which holds everything together.

    Item

    Galaxy S10e 128GB - Black - Unlocked

    Condition

    Excellent

    Reviewed in United Kingdom on 7 November 2024

  • T

    Tuhin A.

    Purchased on the 30 July 2025

    Verified purchase

    ut does turn off automatically after using 30 minutes. and show Samsung galaxy screen again and again and doesn’t even turn on for two hours.

    Item

    Galaxy S22 5G 128GB - Rose Gold - Unlocked

    Condition

    Excellent

    Reviewed in United Kingdom on 2 August 2025

  • M

    Mark S.

    Purchased on the 5 June 2025

    Verified purchase

    The whole purchase was seamless. Good communication and delivery as promised. Phone was in excellent condition and works so well. Will definitely purchase from Back Market again

    Item

    Google Pixel 7 Pro 128GB - Grey - Unlocked

    Condition

    Good

    Reviewed in United Kingdom on 30 June 2025

  • J

    Jamie K.

    Purchased on the 27 May 2025

    Verified purchase

    Seeing reviews of all the “good” condition variants I went for one, I guess you could say it was in good condition, small dents around all the metal corners where the midnight paint has gone showing the silver, scratches around the camera bezels making the back look generally very used, the screen came with an old used protector on it, underneath on the actual screen there were quite a few very light scratches, the back glass had some long deeper scratches, as for refurbished?not convinced as I had trouble with the charger port, the slightest wiggle with any cable and it stopped charging, after looking in the port there was many years of fluff in there and once taken out painstakingly the charger port works as it should. Battery health was 86% It’s a phone, I guess it’s in “good” condition, there are no cracks on the screen or glass back but the general overall condition I wasn’t impressed with. I certainly will not be buying another “good” graded one, that’s if I actually buy from black market next time as honestly, was not impressed.

    Item

    iPhone 13 128GB - Midnight - Unlocked

    Condition

    Good

    Reviewed in United Kingdom on 8 June 2025

  • A

    Alex W.

    Purchased on the 9 May 2025

    Verified purchase

    Item in pristine physical condition regarding damages, a wee bit filthy but ach. Came black as well instead of white but it's a phone from 2015 I think I'll survive.

    Item

    Microsoft Lumia 950 32GB - White - Unlocked

    Condition

    Excellent

    Reviewed in United Kingdom on 26 May 2025