Customer reviews

234 verified reviews in the last 24 months.

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  • D

    David S.

    Purchased on the 11 April 2025

    Verified purchase

    This is the fourth phone I have obtained through Back Market. once again, I am not disappointed. everything is in good working order. Just one little complaint. The cable sent was not a charging cable for this pbone.

    Item

    Galaxy Z Fold4 256GB - Grey - Unlocked

    Condition

    Fair

    Reviewed in United Kingdom on 6 May 2025

  • E

    E S.

    Purchased on the 28 March 2025

    Verified purchase

    Got exactly what I asked for. A refurbished iPhone 15pro. The new (official Apple replacement part) camera that had been installed itself smoothly on start up and has been working fine ever since. This is a bonus as I basically chose this phone for the awesome camera. Thanks Backmarket.

    Item

    iPhone 15 Pro 128GB - Natural Titanium - Unlocked

    Condition

    Good

    Reviewed in United Kingdom on 19 April 2025

  • B

    Brigid T.

    Purchased on the 6 March 2025

    Verified purchase

    Great service offering good as new refurbished phones for a fraction of the price of a new one. The whole process was seamless from ordering on the website to delivery. After care is good too. Thumbs up all round.

    Item

    iPhone 14 128GB - Purple - Unlocked

    Condition

    Excellent

    Reviewed in United Kingdom on 11 April 2025

  • S

    Sarah louise L.

    Purchased on the 16 November 2024

    Verified purchase

    i luuuurve back market. don’t hesitate to shop here guys. ordered 14 pro max in good condition and it came with only a few small nicks at the bottom near the speakers; the back glass and the screen were completely perfect, and the cameras were flawless. also came with a really great strong phone case that i didn’t order n that saved me some bucks. battery health is at 97% too. back market i love u. also thank u to to fix my crack refurbisher <3

    Item

    iPhone 14 Pro Max 128GB - Deep Purple - Unlocked

    Condition

    Good

    Reviewed in United Kingdom on 20 November 2024

  • M

    Miriam D.

    Purchased on the 22 October 2024

    Verified purchase

    Really great, ordered the phone for good condition and it was honestly excellent no complaints at all, top battery health, no scratches at all, enjoying the use so far not seen any problems. Totally worth it not sure I’ll ever buy a brand new phone again, refurbished is the way to go. Saves money for real!

    Item

    iPhone 12 Pro Max 256GB - Pacific Blue - Unlocked

    Condition

    Good

    Reviewed in United Kingdom on 3 November 2024

  • L

    Luchia B.

    Purchased on the 22 March 2024

    Verified purchase

    Great, i ordered the good condition and it came perfect, really happy about it and obviously saved a lot of money buying a refurbished phone instead of brand new. I also switched to a sim card payer only for monthly phone bill so that it’s cheaper than paying for the other alternative. Also arrived in around 3 days with the free shipping so probably no need to buy first class shipment.

    Item

    iPhone 13 Pro 128GB - Sierra Blue - Unlocked

    Condition

    Good

    Reviewed in United Kingdom on 10 April 2024

  • J

    Jamis B.

    Purchased on the 29 March 2025

    Verified purchase

    The item arrived very quickly, only have one issue, the charger provided. Does not charge the MacBook Air, so am quite disappointed with that. Other the laptop itself was in very good conditions just superficial blemishes

    Item

    MacBook Air 15-inch (2023) - Apple M2 8-core and 10-core GPU - 16GB RAM - SSD 512GB - QWERTY - English

    Condition

    Good

    Reviewed in United Kingdom on 1 April 2025

  • Д

    Диана П.

    Purchased on the 4 February 2025

    Verified purchase

    I ordered an iPhone 15 Pro 128. Condition (Good, team choice). It didn't arrive exactly as I expected, lots of scratches on the iron side of the phone. Around the entire perimeter. The screen and back surface are perfect. Battery 96%. Everything works great. Before this purchase, I ordered an iPad Pro tablet (good condition), it arrived in very good condition. I recommend ordering only here.

    Item

    iPhone 15 Pro 128GB - Natural Titanium - Unlocked

    Condition

    Good

    Reviewed in United Kingdom on 19 February 2025

  • J

    Julie A.

    Purchased on the 3 May 2025

    Verified purchase

    Very good service, good value, great to have a refurbished phone, a good principle. I’ve referred your company to several more people.

    Item

    iPhone 13 mini 128GB - Blue - Unlocked

    Condition

    Fair

    Reviewed in United Kingdom on 22 May 2025

  • T

    Thesullivanclan S.

    Purchased on the 10 July 2025

    Verified purchase

    The first phone I got had an issue with the power button, I returned it without any problems and had a refund without any issues. The new phone arrived as described, if it wasn’t for the initial phone issue I would have given 5 star.

    Item

    iPhone 14 256GB - Midnight - Unlocked

    Condition

    Fair

    Reviewed in United Kingdom on 23 July 2025