Customer reviews

I was never going to enjoy having a new phone. I hate the idea of living my life through apps and screens. But this does all I need it to, was relatively easy to master, behaves well without being intrusive (now I've trained it), and feels all the better for being recycled/refurbished. I'm happy. Thank you Back Market.

When I first charged my new refurbished phone it was charging very slowly maybe because it was freezing cold on arrival. After the first time! Here were no problems at all. Phone looks like new and works perfectly just like a new one. From now on I think I'll only by refurbished.

This was the first time me using this website and I must admit, I was worried about receiving this order. However, it got to me in great condition. Packaged really nicely. Considering the condition of the phone is ‘fair’ and refurbished, you can’t even tell. Works absolutely perfectly and good as new. I’m really chuffed with this phone. Thank you back market for excellent service. I didn’t want to get myself into another phone contract so this is perfect for me. Really happy customer. Thank you so much

Saved myself £160-180ish on my new phone! That was on top of factoring in a seasonal sale. According to accubattery app the battery health is at about 96%! The phone housing was in mint condition. The screen did have two tiny scratches which I could only see when meticulously inspecting the phone on its arrival using a bright spot lamp while holding the phone at an angle. In reality they are not visible under any normal lighting conditions and never visible when the screen is on regardless of viewing distance or angle. I highly recommend buying refurbished if this is the quality you get, the money you save can go into insurance or simply your pocket. As a side note I highly recommend the official Sony "style cover" as the phone feels like it was designed around it.

My honest review here! I ordered HP EliteBook 1040 G10 advertised as Core i7-1360P; got Core i7-1365U instead, a less powerful processor. It’s a good laptop not just what I really wanted for performance. I’ll however give the customer service here a 5 ⭐️⭐️⭐️⭐️⭐️ cos a resolution was reached, I got to keep the laptop as the 1360p wasn’t In stock and was given a 10% partial refund.

My refurbished iphone was packaged really well and fitted into the letter box, so no need to 'attempt delivery', drive away or leave it outside. A spare charging cable was in the box too. The phone's condition is beautiful. No scratches or marks that I could see. A better condition than I was expecting, according to the sales description. It was easy an easy process, buying from Back Market and delivery was fast.

The item was as stated in excellent condition and was flawless. Package was well packaged. I am always doubtful of refurbished items but this purchase has knocked it out of the park. Very good value for money and has a years warranty. We'll done Back Market. Keep up the good standard!

I'm very pleased with my new refurbished phone its looks brand new. I couldn't see any marks or scratches on it at all. Ordering was easy, delivery was on time & quick. Well worth saving yourself hundreds of pounds buying it this way.

I was very glad the phone arrived in the condition as described. I bought this in confidence knowing backmarket offer highly competitive prices for refurbished phones and I can safely and confidently day as a first time customer that this is the case. Thank you for the ease of use of your website too!