Customer reviews

This is probably the 4th phone I have brought through back market, I prefer to buy outright rather than through contract, this way I get to keep my current SIM plan, (that's cheaper than taking out a new plan at today's prices) and by buying refurbished I get a phone in like new condition for around £400 less than new for a pixel 9 pro with 256gb I got a great deal, and I'm pleased to say after a few weeks of use I have absolutely no issues and everything is great.

Must admit felt pretty sceptical about buying a refurbished phone off the internet, however I was recommended by a friend. I purchased a iPhone 11. It was an easy process and quick delivery. The phone is amazing. I am very happy. Thank you Back Market!

Great service. Good value and product as described. Delivery nice and quick. Not much else to say really, would recommend

There is huge selection of refurbished models and grades at sensible prices. I ordered a good condition and honestly it was like brand new, I am so pleased and so far had no issues. So not only a bargain but also helping the environment. Recycling at its best !

Great phone,no problem, quickly delivery. The phone barely had any scratches or anything, great condition (I would say perhaps just the barely as it runs out farely quickly but not bad for the price plus it's refurbished). My 3rd phone that I buy here and never disappoints.

I was apprehensive on buying a refurbished phone and deliberated for so long, I needn't have worried. I ordered on the Thursday and received delivery the next day. Phone is immaculate and looks brand new. Am very happy with my purchase. Thank you!

Ordered the Google pixel 6pro on Monday, delivered on Tuesday morning. The phone looks like brand new. I was sceptic about ordering a refurbished phone, but didn't want to spend thousands for a new one. I must say I am absolutely happy with the decision I made. Thank you Back Market!

Needed to up grade from Samsung a12. However didn't want to spend, money on a new phone. So went for refurbished Samsung S20 128GB. No issues in ordering from black market, process was straight forward. Phone arrived very quickly, well packed. On opening the phone it looks new, can not find any marks or blemishes. So yes very pleased with my phone. Most likely be back, next time i need to change my phone. Thanks to al at BM..

The phone itself is really great. I haven't had a Samsung for a while but the build and quality seem good. Fast, responsive and easy to use. I went for a slightly used option and it is in good condition however there is a rather deep and noticeable scratch on the screen, right in the centre. I wouldn't mind so much if it was on an edge but as its in the middle, it is a bit annoying and off putting. Battery life is good, probably jot quite what a brand new one would be but good enough for daily use. The trade in was a bit of a faff and they counteroffer poorly so I declined their offer. Overall, better than paying out x2 the price for a brand new phone