AlexPhone SL's customer reviews

4.5/5

71 verified reviews in the last 24 months.

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  • S

    Sophie C.

    Purchased on the 28 March 2025

    Verified purchase
    5/5

    So to be honest, my last few back market orders have been rather laborious (phone not sent, phone not working...). But this time I was pleasantly surprised! - Very fast delivery (same day if I'm not mistaken), - Very well packaged and protected with bubble wrap and solid box, - Phone literally in perfect condition and 100% charged (thank you, that never happens!), - The parcel is complete and the little attention from the reconditioner makes me very happy: screen protector and transparent cover. Frankly, I'm really happy! A faultless refurbisher! I warmly recommend it! If the phone is faultless soon? I'll still be delighted! Thank you AlexPhone 😉

    Translated from French

    Reviewed in France on 1 May 2025

    iPhone 11 128 Go - Mauve - Débloqué
  • A

    Ali B.

    Purchased on the 17 February 2025

    Verified purchase
    4.6/5

    I received my iphone 12 pro max 2 weeks ago, in very good condition but I can say that it is in perfect condition it is like new without any scratches, with a shell and glass protection offered, the only comment I have is that the battery was 86% and after 2 weeks it is 84% I will see in another 2 weeks if it will still decrease but apart from that everything is perfect. Thanks backmarket

    Translated from French

    Reviewed in France on 5 May 2025

    iPhone 12 Pro Max 128 Go - Graphite - Débloqué
  • M

    Maël L.

    Purchased on the 17 February 2025

    Verified purchase
    4.1/5

    On delivery, the packaging needs to be reviewed, as it's still in the box, other than a micro-scratch on the screen and on the edge, I'm happy with it. Problem with Apple Pay (may have been reset incorrectly) but that's just a minor detail. 91% battery life for around 250 cycles

    Translated from French

    Reviewed in France on 26 March 2025

    iPhone 15 Pro 128 Go - Titane Bleu - Débloqué
  • V

    Vicente C.

    Purchased on the 6 March 2025

    Verified purchase
    4.2/5

    One remark before I praise. I can't find in the documentation the state of the battery I bought, whether new or standard. It would be easy to put together somewhere all the features I chose when I bought the phone. I'm just finishing setting it up by transferring the data from the previous iPhone 8 that I also bought from you and both the one I have parked on the side and this one that you have sold me are working fine, so far the first one and so far the new one.

    Translated from Spanish

    Reviewed in Spain on 26 March 2025

    iPhone 12 mini 128GB - Azul - Libre
  • L

    Luca S.

    Purchased on the 24 February 2025

    Verified purchase
    5/5

    Product arrived in impeccable condition with just a few glue residues (easily removed with a wipe of alcohol); product dispatch was very quick (only one working day); battery is 100% healthy and I was also given a cover and slide. Nothing to say except outstanding!

    Translated from Italian

    Reviewed in Italy on 26 March 2025

    iPhone 13 128GB - Rosso
  • M

    Melissa C.

    Purchased on the 11 March 2025

    Verified purchase
    5/5

    I have already bought two phones here iPhone 12 and 13 I will not deny that at first I was very suspicious to leave my money on a virtual page that I do not know and you had never bought but I was recommended and has been great so far no problem, I had ordered the 13 blue, and the only one left had a problem in the camera and they called me to tell me if I could send another colour I said yes and I loved it, my experience with back market has been the best I recommend it 💯

    Translated from Spanish

    Reviewed in Spain on 28 April 2025

    iPhone 13 256GB - Azul - Libre
  • G

    Guillermo P.

    Purchased on the 6 March 2025

    Verified purchase
    5/5

    Everything is perfect. Very fast delivery and the finish is excellent. It does not have the slightest mark. It is like new and the battery is at 95% of maximum capacity. It also came with charging cable, headphone jack to lighting adapter, transparent case and screen protector. Totally recommended.

    Translated from Spanish

    Reviewed in Spain on 26 April 2025

    iPhone 12 Pro 256GB - Azul Pacifico - Libre
  • M

    Matheus V.

    Purchased on the 22 February 2025

    Verified purchase
    5/5

    Me gustó mucho el móvil que recibí. Además del móvil me regalaron una funda y un protector de pantalla. Me encanto la experiencia, recomiendo. Seguiré verificando la calidad del producto en los 30 días de test, pero va super bien por ahora.

    Translated from Italian

    Reviewed in Italy on 1 May 2025

    iPhone 14 Pro Max 128GB - Oro
  • R

    Raquel P.

    Purchased on the 19 February 2025

    Verified purchase
    4.6/5

    Very good. I bought the same one I had, as it was stolen. I bought it in very good condition and it is IMPECCABLE. It has no scratches, neither on the sides, nor on the screen. The battery health is at 90%. The seller gave me a tempered glass and a transparent case. Shipping took 5 days, but considering that it just happened to be on the weekend, it's not worrying. This is the third device I've bought from backmarket, and it won't be the last.

    Translated from Spanish

    Reviewed in Spain on 28 April 2025

    iPhone 13 Pro Max 256GB - Azul Alpino - Libre
  • A

    Antonio R.

    Purchased on the 20 February 2025

    Verified purchase
    4/5

    I have just received the phone and the presentation is very good, and the service is fantastic. Unfortunately the screen protector is completely broken. I would like to know if you took the details correctly for the invoice to be made out in the company name, if not please ask me again. Thank you.

    Translated from Spanish

    Reviewed in Spain on 25 April 2025

    iPhone 13 Pro Max 256GB - Azul Alpino - Libre