Customer reviews for Professionally Refurbished MacBooks

I was nervous about buying a refurbished MacBook Air. All previous Apple products were bought new. What arrived from BlackMarket was like new, I couldn't get over the condition it was in, excellent, like new. I was seriously impressed and highly recommend BlackMarket. 5 stars.

Very smooth transaction. Amazing system, great price and the MacBook Pro was even better than expected. Like new really! No marks, keyboard is brand new, charger and cable brand new! Simply great. I miss the original box, but that is fine in light of how great the item is.

Delivered fast and securely packed. This MacBook Air works fine. Sure not as fast as the latest but still fine to cast and it can also handle working in several windows at the same time. It can also handle working in a CRM like Hubspot. Great value for the 227 Euro.

Purchased a 2020 Macbook Pro M1, good quality therefore I expected some sort of wear and tear but the condition is like new - pleasantly surprised! Literally the only issue is the caps lock key requires a little more force than the other keys to activate but this is not a concern for me.

I ordered excellent grade, the outside full of clear long scratches by keys + dent, the keyboard and screen are perfect though. so i assume the criteria does not apply on the appearance, only for these ‘working parts’. Original charger not included, just a fake one which I prefer not to use cos doesn’t look safe. you should provide an option for no need the charger and get some euros off. New Battery, shows Normal-100% health which is very good. So it is a €540 fully functional 16GB ram macbook M1(new M4 16Gb model is €991 on amazon at the time of writing for ref) so you basically get what you paid for. Not impressive not too bad , the seller is my local business, just support and I use it for work so no big issue. My first Mac enjoy using it. Go to a physical store and see in person if you wanna buy it for gifting or treat yourself.

The laptop came in the condition described with only a few tiny scratches on the back which aren’t visible unless you’re really looking for them, the battery capacity was also really high which is good, but I will say they keyboard came really dirty with crumbs stuck under the keys which I had to clean myself

Hi, i recently got this MacBook delivered to me and it’s been pretty good, it’s able to hand games like Roblox, etc; but if it’s after long use it gets pretty hot but that’s alright i just turn it off for a few minutes for it to cool down, it’s good.

So far it's like new -- battery is in mint condition, no visible scratches or signs of use, no performance degradations, quite fast and capable. Very good bargain. One thing that might have been annoying for some -- it came without a UK plug but it was easily fixable with those available for about 10 euro on Amazon with 2-day delivery time. It had the US and EU(2-pin so maybe China type C) plug though.

I don’t think this is the seller’s fault, it’s 100% Backmarket. The laptop arrived with a fake charger that was not Apple. It stated this nowhere on the website when I was buying, but when I contacted Support they refused to help or even address my concern - I asked multiple times specifically for the agent Kaan to help with this and was ignored. On top of that, the charger included the wrong plug for my location. Again, I think it’s Backmarket’s responsibility to have researched the country they’re selling in and make sure that the products sold are correct. They issued a ‘credit’ for this that doesn’t even cover the amount it will cost me to buy a compatible plug, not to mind an Apple charger. Absolutely shocked how awful the customer service was - not even willing to acknowledge the issue let alone provide any solution