Customer reviews for

Is Back Market a reliable website? Can Back Market be trusted? Are the items sold of good quality? What is the meaning of life? Are we alone in the universe? What is the airspeed velocity of an unladen swallow? So many questions so little time. But we'll try to answer (at least the vital ones) here.

Back Market is a marketplace. By definition, we connect our sellers with end customers via our website. The quality of the refurbished products sold on Back Market are therefore dependent on the quality of the sellers themselves. Our goal is to ensure that they always provide an incredible level of quality and service. To achieve this, we subject all high-tech device refurbishing plants to our most stringent selection processes, which takes into account all relevant criteria: quality of diagnosis, responsiveness of customer service, delivery times, etc. On top of that, our sales partners must also comply with a set of very strict specifications before they can sell on our website. As a result, we're able to guarantee that the refurbished smartphones, laptops, and other products that you buy from us will be just as functional as a unit sold new. But don't just take our word for it; go and see for yourself how our main partners are giving used electronic products a second life /about-us . If you still need a little more convincing, don't hesitate to check out our other customer reviews in the section below. For any other questions... you can always Google it.

4.5

Average of 114 reviews from the past 6 months.

4-5 stars
84%
3-4 stars
10%
2-3 stars
4%
1-2 stars
2%
Ordered product in 'mint' condition, meaning "No scratches and have exteriors that look brand new." However, the back of the case was lined with scratches from fingernails. The two screens are both brand new and fully intact and come with a small toolkit from cleaning and maintainance. I know tha...
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Molly H. Bought: Galaxy S9 3 months ago
4.6/5
Can only recommend Back Market and this seller. My phone arrived in perfect condition, you would never know it was refurbished. There was an issue with my shipping address (which was my fault), and the seller got in touch with me immediately and fixed everything for me. Next time I need a new phone ...
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computer as described fair condition It works well delivery was excellent communication was very good on your part still no invoice just a banner image on the pdf The inside of the computer was not cleaned so not sure if it was refurbished I had to do a thorough clean inside with air prier to upgrad...
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Paul D. Bought: Galaxy S10e 3 weeks ago
5/5
I ordered a Galaxy S10e in Mint Condition but never expected it to be like a brand new phone! Exterior of the phone is perfect and after a few weeks of use I can say that everything is running smoothly. Really impressed with the Back Market app and how you can check your new device's functionality....
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Patrick F. Bought: Galaxy S10 1 month ago
4.5/5
Very good condition, just one small mark on the edge. I paid a little extra for the top bracket. My last phone was a Huawei P10, which is more than 4 years old now. My Galaxy S10 is definitely faster and has more storage. Bit miffed when I went into my local Vodafone store to buy a case where I was...
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Aoibhín M. Bought: Apple AirPods (1st gen) with Charging Case 1 month ago
4.4/5
Physically, the condition of the airpods matches the rating: Very Good. However, there have been some bluetooth connectivity issues while trying to pair it with my phone. Sometimes they take just a few seconds to connect, other times I have to switch bluetooth on and off several times before it read...
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Eamonn M. Bought: Huawei Honor 20 1 month ago
4/5
Very, very happy with my Hobor 20. I bought a "Fair Condition " model and was pleasantly surprised how good it's condition was. Apart from some very slight wear on all 4 corners, and a couple of extremely small scratches on the screen, the phone was in great shape and works perfectly. The display i...
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Eileen H. Bought: MagSafe 2 MacBook chargers 60W 1 month ago
4.6/5
Initially there was a mix up with the delivery but the seller sorted things out very quickly. It was then posted it out straight away and they even gave me an upgrade on the product. Thanks a million!
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Derval T. Bought: Galaxy A20e 2 months ago
4.9/5
The product was in fair condition, as described. The "Fair" category allows for a few little scratches on the screen, and so I can't complain about the couple of minor scratches on my model. The quality-price ratio is almost perfect, and the fact that I am not adding further phones to landfill defin...
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Yohane N. Bought: iPhone 11 Pro Max 2 months ago
5/5
I am very happy with my purchase. Apparently, the iPhone came in a perfect state (only a nearly unnoticeable scratch in one of the volume buttons) and battery health maximum capacity of 96%. It also came with a brand new charger. The delivery was really fast. I have nothing to complain about it so f...
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