Customer reviews for

Is Back Market a reliable website? Can Back Market be trusted? Are the items sold of good quality? What is the meaning of life? Are we alone in the universe? What is the airspeed velocity of an unladen swallow? So many questions so little time. But we'll try to answer (at least the vital ones) here.

Back Market is a marketplace. By definition, we connect our sellers with end customers via our website. The quality of the refurbished products sold on Back Market are therefore dependent on the quality of the sellers themselves. Our goal is to ensure that they always provide an incredible level of quality and service. To achieve this, we subject all high-tech device refurbishing plants to our most stringent selection processes, which takes into account all relevant criteria: quality of diagnosis, responsiveness of customer service, delivery times, etc. On top of that, our sales partners must also comply with a set of very strict specifications before they can sell on our website. As a result, we're able to guarantee that the refurbished smartphones, laptops, and other products that you buy from us will be just as functional as a unit sold new. But don't just take our word for it; go and see for yourself how our main partners are giving used electronic products a second life /about-us . If you still need a little more convincing, don't hesitate to check out our other customer reviews in the section below. For any other questions... you can always Google it.

4.4

Average of 38 reviews from the past 6 months.

4-5 stars
82%
3-4 stars
13%
2-3 stars
5%
1-2 stars
0%
Galaxy S9 64 GB - Carbon Black - Unlocked
Molly H.
2 weeks ago
4.6/5

Can only recommend Back Market and this seller. My phone arrived in perfect condition, you would never know it was refurbished. There was an issue with my shipping address (which was my fault), and the seller got in touch with me immediately and fixed everything for me. Next time I need a new phone ...

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Precision T7500 Xeon X5687 3.6Ghz - HDD 500 GB - 12GB
Jbj C.
1 month ago
4/5

computer as described fair condition It works well delivery was excellent communication was very good on your part still no invoice just a banner image on the pdf The inside of the computer was not cleaned so not sure if it was refurbished I had to do a thorough clean inside with air prier to upgrad...

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Galaxy S20 5G 128 GB (Dual Sim) - Blue - Unlocked
Rohana R.
2 days ago
4.6/5

The whole process of buying the phone was smooth, efficient and easy. I had concerns beforehand as I had never bought from this company before but I needn't have worried. The phone was in great condition, good battery life and nicely boxed with charger etc. It was delivered promptly. would certainl...

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Galaxy S21 5G 256 GB (Dual Sim) - Grey - Unlocked
Maria G.
1 week ago
4.5/5

I'm so incredibly happy with the service I received from Back Market. I love my new phone. It was the first time I bought electronic equipment online and any nervousness was quickly dissolved by a fast, efficient, customer focused service. I will definitely be using Back Market again😊👍

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iPad Pro 12,9" 3rd gen (2018) 256GB - Space Gray - (WiFi)
Eoin D.
1 month ago
4.1/5

Ipad in perfect condition, better than expected. Delighted with the product. Had a slight issue with an incompatible charger being sent but Back Market stepped in and organised a solution. Good customer services is a must for happy and loyal customers. I am very satisfied with Back Markets handling ...

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MacBook Pro Retina 13.3-inch (2017) - Core i5 - 8GB - SSD 256 GB QWERTY - English (US)
Andrew S.
1 month ago
5/5

Great service, quick delivery, the laptop is excellent. The only problem was the wrong charger was sent which blew a fuse in my house and sent a spark from the plug and blew the charger. But I'm being sent a replacement so all is well.

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Galaxy S9 64 GB (Dual Sim) - Coral Blue - Unlocked
Jamie T.
1 week ago
4.5/5

Product quality was pretty good, and there was great customer service, recommended to a friend and he bought off of backmarket aswell.

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Olympus OM-D E-M1 Mark II Hybrid 20Mpx - Black
Ronan C.
4 weeks ago
4.6/5

In great condition with some minor wear and tear. In perfect working order and already taking some awesome photos

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iPhone 11 Pro 256 GB - Midnight Green - Unlocked
Lala Q.
1 month ago
4.8/5

Arrived in a jiffy, and fair beyond compare. Thank you for the great quality and fab service Team BackMarket!

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Olympus OM-D EM-5 Hybrid 16Mpx - Silver/Black
Barry O.
1 month ago
5/5

The quality was excellent. I'll happily buy from this site again. The camera was a present for my wife. She is delighted with it. It looked just like new.

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