Is Back Market a reliable website? Can Back Market be trusted? Are the items sold of good quality? What is the meaning of life? Are we alone in the universe? What is the airspeed velocity of an unladen swallow? So many questions so little time. But we'll try to answer (at least the vital ones) here.

Back Market is a marketplace. By definition, we connect our sellers with end customers via our website. The quality of the refurbished products sold on Back Market are therefore dependent on the quality of the sellers themselves. Our goal is to ensure that they always provide an incredible level of quality and service. To achieve this, we subject all high-tech device refurbishing plants to our most stringent selection processes, which takes into account all relevant criteria: quality of diagnosis, responsiveness of customer service, delivery times, etc. On top of that, our sales partners must also comply with a set of very strict specifications before they can sell on our website. As a result, we're able to guarantee that the refurbished smartphones, laptops, and other products that you buy from us will be just as functional as a unit sold new. But don't just take our word for it; go and see for yourself how our main partners are giving used electronic products a second life /about-us . If you still need a little more convincing, don't hesitate to check out our other customer reviews in the section below. For any other questions... you can always Google it.

4.5/5

Average of 157 reviews from the past 6 months.

4-5 stars
88%
3-4 stars
6%
2-3 stars
3%
1-2 stars
3%
Gary M. Bought: iPhone 11 2 months ago
5/5
Very happy with this phone, it came quickly and it’s in immaculate condition looks as good as new. I was a bit worried about what the battery life would be like because of it being a refurbished phone but it’s pretty solid. I would buy from here again.
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Aoibhín M. Bought: iPhone 11 - Recycled plastic - Transparent 4 months ago
4.3/5
Ordered product in 'mint' condition, meaning "No scratches and have exteriors that look brand new." However, the back of the case was lined with scratches from fingernails. The two screens are both brand new and fully intact and come with a small toolkit from cleaning and maintainance. I know tha...
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Aoibhín M. Bought: Apple AirPods (1st gen) with Charging Case 3 months ago
4.4/5
Physically, the condition of the airpods matches the rating: Very Good. However, there have been some bluetooth connectivity issues while trying to pair it with my phone. Sometimes they take just a few seconds to connect, other times I have to switch bluetooth on and off several times before it read...
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Paul D. Bought: Galaxy S10e 3 months ago
5/5
I ordered a Galaxy S10e in Mint Condition but never expected it to be like a brand new phone! Exterior of the phone is perfect and after a few weeks of use I can say that everything is running smoothly. Really impressed with the Back Market app and how you can check your new device's functionality....
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Patrick F. Bought: Galaxy S10 3 months ago
4.5/5
Very good condition, just one small mark on the edge. I paid a little extra for the top bracket. My last phone was a Huawei P10, which is more than 4 years old now. My Galaxy S10 is definitely faster and has more storage. Bit miffed when I went into my local Vodafone store to buy a case where I was...
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Patrick M. Bought: Galaxy Note20 Ultra 5G 1 month ago
4.8/5
It took 4-5 days to reach me. The Galaxy Note Ultra 5G 256 GB (Dual Sim), Copper, Unlocked I found was in super excellent condition as advertised. I did find as it originated in Belgium I wondered which phrase to choose to get me into the menu which allowed me to choose the English as the languag...
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5/5
Excellent customer service. I received my macbook in 2 days. Although I purchased a macbook in a fair condition it is actually in a far better condition than I was expecting. I highly recommend this company.
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5/5
I received my Macbook in 2 business days, I have ordered it in a "very good" condition, It came with only tiny scratches on the borders and in the back, screen and keyboard are perfect. The Macbook seems to be working perfectly :D, I'm very happy so far.
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Dominik C. Bought: Galaxy Note20 Ultra 5G 1 month ago
5/5
right so i got an insane price for this phone, 712 euro instead of 960 that the other colors at the same highest quality were going for. It came with what i can assume is the original samsung packaging, all cords and stuff included a great first impression. Quality: i chose the best quality i coul...
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The laptop arrived within the expected timeframe in a professionally prepared box. The laptop was in excellent external conditions. The resolution was lower than advertised and the charger was broken. The seller immediately proposed a partial refund for both issues. I replaced the charger and I'm ha...
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